Attendance and make-up policy
All classes to be missed, including vacations, must be reported online at least 24 hours prior to class to qualify for a make-up lesson by filling out the appropriate form on the Studio’s website (studioanthurium.com/absence). We will make exceptions to this rule only if your child(s) is(are) sick or has(have) been in an accident on the day of classes, you must report online before 3:30 pm. Verbal requests over the phone, email or in person will not be accommodated. Unexcused absences will not be provided with a make-up option.
If you are planning a vacation during Excused absent due to school breaks time (check our web-site calendar at studioanthurium.com/absence), you need to fill the Absent form before 25th of the previous month.
You have 90 (ninety) days from the qualifying reported absence to attend your make-up lesson. Make-up classes can only be requested up to 2 (two) days in advance filling out the Make-up form. Make-ups expire after 90 (ninety) days from the absence. Make-up classes are based on availability and are not guaranteed. No refunds, credits, or extensions will be issued for unused make-ups. Confirmed make-ups cannot be rescheduled.
Students must be actively enrolled in weekly lessons to attend make-up lessons. Make-up lessons can only be transferred between Family members.
Any classes cancelled by Studio have unlimited make-ups options.
Parents or guardians may not attend or remain in the classroom during the Participant(s) classes/events, unless such class/event is specifically conducted for both parents and children.
Studio Anthurium accepts withdrawal two weeks in advance of the intended date of withdrawal by filling out Withdrawal form . Verbal requests over the phone or in person will not be accommodated.
If you do not receive a confirmation by email from the Studio within the same day, it means that your original request did not go through, and you need to re-submit the written withdrawal request in order to effectuate the actual withdrawal.
No refunds will be made after billing and payment have taken place.